100% SATISFACTION GUARANTEE
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you credit towards your next on-line purchase. Please read "Returns" below for more information.
Continential US Shipping:
Shipping charges listed below are for merchandise delivered in the Continental U.S.(lower 48 states):
- $0-$10.00 of product - $6.00
- $10.01-$50.00 of product - $7.75
- $50.01-$100.00of product - $9.00
- $100.01-$150.00 of product -$10.50
- $150.01-$250.00 of product - $12.50
- $250.01-$700.00 of product - $15.00
- $700.00 + of product - $20.00
All U.S. ground shipments will be shipped via United States Postal Service (USPS), order processing time is 2-3 days prior to shipping depending on warehouse locations. Alaska and Hawaii, depending on order may be shippable only by Air Parcel which will be calculated when processing order. Orders with mismatched shipping/billing addresses may take up to 7-10 businessdays to complete for monetary security verification from the financial institution used.
Need help? Contact our customer service group at email@example.com or by calling 1-866-723-7272, BikeUSA representatives are available by phone Monday-Friday from 9 to 6 CST. Local pick-ups can be done Monday-Friday from 10 to 6 CST. For local pick-ups please call in advance to make arrangements for the pick-up otherwise the item(s) will be shipped as noted at the completion of the auction/sale. Our shipping department is open Monday-Friday, (closed Saturday, Sunday, and holidays). If USPS, UPS, or FedEx is closed, then our shipping dept will be closed, please allow for these days as they will not be counted as business days of operation in the shipping/handling or receiving department.
2-Day (weekdays): Call for estimate
1-Day (weekdays): Call for estimate
Note: Please note that some items may be subject to additional shipping and handling charges because of size or weight ( In U.S. shipments will be notified of any changes or increases prior to processing shipment). Shipping to Alaska or Hawaii is by Air Only and the cost will be calculated on an individual basis. ORM-D Items will normally take 3-5 additional days to ship and cannot be shipped via Air/Overnight/2nd Day/Next Day/Express. See below for ORM-D description:
ORM-D is a marking for mail or shipping in the United States that identifies "Other Regulated Materials-Domestic". Packages bearing this mark contain hazardous material in a limited quantity that presents a limited hazard during transportation, due to its form, quantity, and packaging. ORM-D items such as lubricants/cleaners/batteries/aerosols...
International/World Wide Shipments:
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
||Register with Bongo and receive a U.S. shipping address.
||Enter the Bongo address as both your billing and shipping address.
||Use the credit card that you have on file with Bongo as the payment method.
||Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
|Click Below to Get Started:
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If a mistake has been made regarding your order (incorrect item or missing item), please call or email to obtain a RA#, and then please return to:
Returns-(Put your RA# here)
502 Wichita Street
Wichita Falls, Texas 76306
The RA# must be on the outside of the package, otherwise your package will be Refused.
Custom special order items, bikes, food products, videos, or close-out items cannot be returned.
All returns for refund, exchange, or replacement must be returned within 30 days in an unused and or uninstalled condition. Please use and include all the original manufacturer’s packaging and your receipt or other proof of purchase. We cannot accept returns on used merchandise for other than Authorized Warranty.
All returns must be shipped pre-paid; we do not accept CODs or send call tags. BUT, if we were at fault, we will happily refund your actual ground shipping costs (not including handling, packaging or other fees). Overnight, 2nd Day or other premium shipping options are not reimbursable.
You may return any item within 30 days for a refund, as long as it’s unused/uninstalled and in its original packaging. A 15% restocking fee Will be applied, except in case of shipping error.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!